Shipping & Refunds Policy
Clear policies for a seamless experience with Box2Joy products and services.
📦Shipping Policy
Delivery Timelines
- Standard Delivery: 5-7 business days within India
- Express Delivery: 2-3 business days (select locations)
- International Orders: 10-15 business days
Note: Delivery timelines may vary during peak seasons or due to unforeseen circumstances.
Shipping Charges
- Orders above ₹999: Free shipping within India
- Orders below ₹999: ₹99 flat shipping charge
- International Orders: Message us on WhatsApp for shipping rates based on weight and destination country
Order Tracking
Once your order is shipped, you will receive a tracking number via WhatsApp and email. You can use this to track your package in real-time through our delivery partner's website.
💰Refund Policy
Eligibility for Refunds
- Products must be unused, in original packaging, and returned within 7 days of delivery
- Customized or personalized items (e.g., energized products) are non-refundable
- Consultation services are non-refundable once the session has been conducted
Refund Process
- Contact us via WhatsApp or email with your order details
- We will review your request within 24-48 hours
- If approved, ship the product back to our address
- Refund will be processed within 5-7 business days after receiving the returned item
Refund Method
Refunds will be credited to the original payment method used during purchase. For UPI/bank transfers, please allow an additional 2-3 business days for the amount to reflect in your account.
❌Cancellation Policy
- Before Shipping: Orders can be cancelled for a full refund if not yet dispatched
- After Shipping: Cancellation is not possible; please follow the return process instead
- Consultations: Can be rescheduled up to 24 hours before the scheduled time; no-shows are non-refundable
⚠️Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged/incorrect item
- Description of the issue
We will arrange for a replacement or full refund at no additional cost to you.
Need Help?
For any questions regarding shipping, returns, or refunds, reach out to us:
Last updated: January 2026