“If you are dissatisfied with an item, we want to correct the problem quickly.”

Box2Joy is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 7 days.

We do not accept any returns after 7 days.

If you believe your package was damaged in shipping, we require that you connect with us within 3 days of delivery. We will work with you to resolve the issue.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items or sample items cannot be refunded or exchanged.

Email us at hello@box2joy.com or call us on +91-88806-66664.

To complete your return, we require a receipt or proof of purchase.

Return Shipping:
To return your product, you should mail your product to Box2Joy Pvt. Ltd. 1st Floor, 98/A, 3rd Main, 2nd Stage, Arekere Mico Layout, Bannerghatta Road, Bangalore – 560076, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the amount would be excluding the delivery charges if paid earlier.

Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items or Samples cannot be returned or refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@box2joy.com and send your item to Box2Joy Pvt. Ltd. 1st Floor, 98/A, 3rd Main, 2nd Stage, Arekere Mico Layout, Bannerghatta Road, Bangalore – 560076, India.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
For all approved returns the refund will be processed within 15 days, and a credit will automatically be applied to your original method of payment.